My99exch: Privacy Policy
This Privacy Policy explains how My99exch may collect, use, store and protect information connected with users who register, log in, contact support or use services available through My99exch.
By creating a My99exch account, using My99exch Login, accessing supported services or submitting information through the website, you acknowledge the practices described in this Privacy Policy.
Users may also refer to the brand as My 99, My 99 Exch, My99 Exch or similar variations. Throughout this Privacy Policy, My99exch refers to the brand and services covered by this policy.
This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming information.
1. Information We May Collect
The information collected through My99exch can depend on the services you use and the information you choose or are required to provide.
This may include account information, contact details, login data, transaction information, device information and communications with My99exch Support.
We aim to collect information that is relevant to operating, securing and supporting your My99exch account.
2. Account Registration Information
When you create a My99exch ID, you may be asked to provide certain registration information.
Depending on the account process, this may include details such as your name, mobile number, username, password or other information required to create and manage the account.
Users should provide accurate information during registration.
Incorrect or outdated details can make account recovery, verification or support more difficult.
3. My99exch Login Information
When you use My99exch Login, certain technical and account-access information may be processed.
This can include login attempts, timestamps, device information, browser details, IP-related information and other security data used to protect account access.
This information can help identify unusual login activity, troubleshoot account problems and improve account security.
Your full password should be handled as sensitive account information and should not be shared publicly.
4. Contact Information
My99exch may collect contact information provided during registration, verification or support interactions.
This may include a mobile number, email address or other contact method associated with your account.
Contact information may be used to support account recovery, provide service-related updates, respond to requests or complete security or verification processes where applicable.
Users are responsible for keeping their registered contact information accurate where account settings allow updates.
5. Verification Information
Certain account or transaction functions may require additional verification.
Where verification applies, My99exch may request information reasonably necessary to confirm account ownership, age, identity or payment details.
The exact information requested can depend on the verification process being used.
Users should submit verification material only through the intended My99exch account or authorised support process.
Do not send sensitive personal documents to unknown third parties claiming to represent My99exch.
6. Payment and Transaction Information
Where deposit or withdrawal services are available, My99exch may process information connected with account transactions.
This may include transaction references, payment method information, amounts, dates, payment status and related account records.
Payment information may be used to process transactions, resolve payment issues, prevent misuse and maintain account records.
My99exch may also rely on third-party payment providers where applicable.
Those providers may process information under their own privacy terms.
7. Sports and Gaming Activity
My99exch may maintain records connected with sports, gaming and account activity.
Depending on the services available, this may include information about markets accessed, account activity, game sessions, transactions or other interactions within the account.
Such information can be relevant to account management, transaction records, responsible gaming, customer support, security and service improvement.
8. Device and Technical Information
When users access My99exch from a mobile phone, desktop, tablet or other compatible device, certain technical information may be collected automatically.
This may include browser type, operating system, device type, IP-related information, language settings, session data and technical identifiers.
Technical information can help My99exch understand how services are accessed, diagnose errors, improve compatibility and identify potential security concerns.
9. Cookies and Similar Technologies
My99exch may use cookies or similar technologies to support website functionality.
Cookies can help remember account sessions, preferences, device information and other settings.
They may also be used for security, performance measurement or service improvement.
Users can often manage cookies through their browser settings.
Disabling certain cookies may affect how some My99exch features work.
10. How My99exch May Use Information
Information collected through My99exch may be used for legitimate service and account purposes.
This can include creating and managing user accounts, providing login access, processing transactions, responding to support requests, maintaining security and improving available services.
Information may also be used to investigate suspected misuse, resolve account disputes or comply with applicable legal obligations where required.
11. Account Management
Account information helps My99exch keep your profile connected with your My99exch ID.
It may be used to recognise your account, maintain account settings and provide access to supported member features.
When you contact support, account information may also be used to confirm which profile is connected with your request.
12. Customer Support
When you contact My99exch Support, information provided in your message may be processed to understand and resolve the issue.
This may include your account ID, contact details, transaction references, technical information or other details relevant to the support request.
Do not provide unnecessary sensitive information when contacting support.
In particular, avoid sharing your full password through general support messages.
13. Account Security
My99exch may use account, device and login information to protect users and services.
Security-related processing may include reviewing unusual login activity, suspicious transactions, duplicate account activity or attempts to access an account without authorisation.
Where there is a reasonable security concern, My99exch may temporarily restrict certain account functions while the issue is reviewed.
14. Fraud and Misuse Prevention
Information may be reviewed where there is suspected fraud, payment abuse, unauthorised access or other prohibited activity.
My99exch may use account and transaction information to investigate potential misuse and protect users, services and payment processes.
Where necessary, relevant information may also be shared with authorised service providers or authorities where required by applicable law.
15. Responsible Gaming
Account activity may be relevant to responsible gaming processes.
Where responsible-use tools, account restrictions or support options are available, information connected with your account may be used to manage those requests.
If you contact My99exch Support about reducing, restricting or closing account access, information may be processed to carry out the requested account action.
16. Communications
My99exch may use registered contact details to send service-related communications.
These may include account notices, security alerts, transaction updates, support responses or other information connected with your use of My99exch.
Where promotional communications are used, they should be handled in accordance with applicable requirements and available communication preferences.
Users should be cautious with unexpected messages claiming to represent My99exch.
17. Sharing Information with Service Providers
My99exch may rely on third-party service providers to support certain functions.
These can include hosting providers, payment processors, technical services, security providers, game providers, analytics services or communication systems.
Where third parties process user information on behalf of My99exch, access should be limited to what is reasonably required for the relevant service.
Third-party providers may also have their own privacy policies and legal obligations.
18. Legal and Regulatory Disclosure
My99exch may disclose information where reasonably necessary to comply with applicable laws, legal processes or lawful requests.
Information may also be disclosed where required to protect users, investigate fraud, enforce applicable terms or defend legal rights.
The exact requirements can depend on the jurisdiction relevant to the service.
19. Business Changes
If the business or services connected with My99exch are reorganised, transferred, merged or otherwise changed, relevant user information may form part of that business process where legally permitted.
Any transfer of personal information should remain subject to applicable data-protection requirements.
Users should be notified where required by law.
20. Data Security
My99exch takes reasonable steps to protect account information from unauthorised access, misuse or disclosure.
However, no website, account system or online transmission method can be guaranteed to be completely secure.
Users also play an important role in protecting their information.
Keep your My99exch password private, avoid using shared devices for sensitive account access and log out when you finish using a public or shared device.
21. Protecting Your Password
Your My99exch password is an important part of your account security.
Do not share it with friends, unknown contacts or people claiming to provide unofficial account support.
Use a strong password and avoid reusing the same password for important services such as email or banking.
If you believe your password has been exposed, change it where possible and contact My99exch Support.
22. My99exch Account and Shared Devices
If you access My99exch from a shared computer, phone or tablet, take extra care with your account information.
Do not save your password in the browser.
Log out fully after finishing your session.
Closing the browser alone may not always end an active account session.
Users should also avoid leaving account pages open where another person can access them.
23. Data Retention
My99exch may retain account information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods can depend on account status, transaction history, security requirements, support needs and applicable legal obligations.
Certain records may need to be retained after an account is closed where required for legitimate business, legal, payment or security purposes.
Information should not be retained longer than reasonably necessary where no valid purpose remains.
24. Closed Accounts
Closing a My99exch account does not necessarily mean that every record is immediately deleted.
Certain account, transaction or security information may need to remain stored where required for legal, fraud-prevention, dispute-resolution or legitimate record-keeping purposes.
Where information is no longer needed, it should be deleted, anonymised or otherwise handled according to applicable requirements.
25. Your Information Rights
Depending on the privacy laws that apply to you, you may have rights relating to your personal information.
These rights can include requesting access to information, correcting inaccurate information, requesting deletion in certain circumstances or objecting to particular types of processing.
Some rights may be subject to legal exceptions or account-record requirements.
To make a privacy-related request, contact My99exch Support using the appropriate contact method.
26. Correcting Your Account Information
Users should keep their account information accurate.
Where account settings allow, you may be able to update certain details directly.
For information that cannot be changed from your account, contact My99exch Support.
My99exch may require reasonable verification before making important account changes.
This helps prevent unauthorised changes to another person’s account.
27. Requests to Delete Information
Where applicable law gives you the right to request deletion of certain personal information, you may submit a request through My99exch Support.
Deletion requests may not apply to information that must be retained for legal, transaction, security, fraud-prevention or dispute-related reasons.
My99exch may need to verify your identity before processing a deletion request.
28. Marketing Preferences
Where My99exch sends optional promotional communications, users may have the ability to change communication preferences.
Service-related or security messages may still need to be sent even when optional promotional communication is reduced.
Available preference controls can depend on the communication method being used.
29. Children and Minors
My99exch services involving real-money betting or gaming are not intended for children.
Users must meet the applicable legal-age requirements for the services they access.
Parents and guardians should take reasonable steps to prevent children from accessing My99exch accounts.
Account credentials should not be shared with minors.
If you believe a minor has created or accessed an account, contact My99exch Support.
30. Links to Other Websites
My99exch may contain links to third-party websites or services.
Once you leave My99exch, the privacy practices of the third party may apply.
My99exch does not automatically control how independent third-party websites collect or use information.
Users should review the privacy policy of any external service before providing personal information.
31. Third-Party Payment Services
Some payments may involve external payment providers.
Those providers may independently collect or process certain transaction information.
Their privacy practices may be governed by their own policies.
Users should review payment information carefully before completing a transaction and avoid sending funds through unknown or unverified payment instructions.
32. Third-Party Game or Technology Providers
Certain games, technical functions or account services may rely on external providers.
These providers may process limited technical or account-related data where necessary to provide the relevant service.
The amount and type of information involved can depend on the specific integration.
Where required, third-party processing should be handled according to applicable privacy requirements.
33. International Data Processing
Depending on the technical and service providers used by My99exch, information may be processed or stored in locations outside the user’s country.
Where cross-border processing takes place, appropriate protections should be applied as required by relevant data-protection laws.
The exact data-storage and processing locations should be confirmed by the operator before publication where required.
34. Privacy and My99exch Support
Privacy-related questions can be directed to My99exch Contact Support.
You can contact support if you want to ask about account information, request a correction, raise a privacy concern or exercise a privacy right available under applicable law.
When making a privacy request, provide enough information to identify your account but do not include unnecessary sensitive credentials.
My99exch may request additional verification before acting on certain privacy requests.
35. Changes to This Privacy Policy
My99exch may update this Privacy Policy when services, data practices, legal requirements or operational processes change.
The latest version should be published on this page.
Where required, significant changes may also be communicated through an appropriate account or website notice.
Users are encouraged to review this Privacy Policy periodically.
36. Effective Date
The operator should include the current effective date and, where appropriate, the date of the most recent update before publishing this Privacy Policy.
Effective Date: Sep 2026